Privacy Policy — Paws & Grooming

Our Privacy Commitment

Paws & Grooming is committed to protecting the privacy of our users and their clients. This policy explains how we collect, use, and safeguard your information when you use our pet grooming management platform.

Information We Collect

Account Information: Name, email address, business name, phone number, and business address provided during registration
Client Data: Client names, contact information, pet profiles, and appointment history that you enter into the platform
Payment Information: Billing details processed securely through Stripe. We never store full credit card numbers on our servers
Usage Data: How you interact with the platform to improve our services (page views, feature usage)
Location Data: Service area and appointment addresses for route optimization (mobile groomers only)

How We Use Your Information

To provide and maintain the Paws & Grooming platform and its features
To process payments and generate invoices through Stripe
To send appointment reminders and notifications to you and your clients
To optimize driving routes for mobile grooming appointments
To generate business reports and analytics for your dashboard
To communicate platform updates and support responses

Data Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Payment processing is handled by Stripe, which maintains PCI DSS Level 1 certification. We implement regular security audits and access controls.

Client Data Ownership

You own all client and pet data entered into Paws & Grooming. You can export your data at any time in CSV format. If you delete your account, all associated data is permanently removed within 30 days.

Third-Party Services

Stripe: Payment processing and subscription management
Google Maps: Route optimization and address geocoding
Resend: Transactional email delivery (appointment reminders, invoices)

We do not sell or share your data with advertisers or data brokers.

Data Retention

Account data is retained while your account is active. Upon account deletion, all data is permanently removed within 30 days. Anonymized usage analytics may be retained for service improvement.

Your Rights

You have the right to access, correct, export, or delete your personal data at any time through your account settings or by contacting our support team.

Contact Us

Questions about privacy? Contact us at privacy@pawsandgrooming.com.

Last updated: January 2026