Question 1

What is Paws?

Accepted Answer

Paws is an all-in-one platform designed for mobile pet groomers and grooming shops. It helps you manage scheduling, route planning, client profiles, payments, and more from a single dashboard.

Question 2

How do I sign up?

Accepted Answer

Visit our website and click "Start Free Trial." You'll create an account, choose your business type (mobile groomer or shop owner), and follow the onboarding wizard to set up your services and schedule.

Question 3

Is there a free plan?

Accepted Answer

Yes! Our Starter plan is free forever with up to 20 appointments per month. It includes basic scheduling, client profiles, and invoice generation. Paid plans offer unlimited appointments, route optimization, and more.

Question 4

Can I import my existing client data?

Accepted Answer

Yes, you can import client and pet data via CSV during onboarding. Our setup wizard guides you through mapping your columns to Paws fields step by step.

Question 5

Does Paws support Spanish?

Accepted Answer

Absolutely! Paws is fully bilingual with complete English and Spanish support. Your clients can receive appointment reminders and invoices in their preferred language.

Question 6

How does the calendar work?

Accepted Answer

Paws provides day, week, and month views for managing your appointments. You can click any empty time slot to create a new appointment, drag appointments to reschedule, and color-code by service type.

Question 7

Can I prevent double-booking?

Accepted Answer

Yes. Paws automatically detects scheduling conflicts. If you try to book an appointment that overlaps with an existing one for the same groomer, you'll see a warning and the system will prevent the double-booking.

Question 8

How do appointment reminders work?

Accepted Answer

Paws sends automatic email reminders to your clients 24 hours and 1 hour before their scheduled appointment. Clients can confirm or cancel directly from the reminder, and you'll be notified of any changes.

Question 9

Can I manage multiple groomers' schedules?

Accepted Answer

Yes, on the Professional and Business plans, you can add staff members and filter the calendar by groomer. Each groomer has their own schedule, and you can view all schedules side by side.

Question 10

How do I handle cancellations?

Accepted Answer

Click on any appointment to view its details, then select "Cancel." The client will be notified automatically. Cancelled appointments are tracked in your history for reporting purposes.

Question 11

How do payments work?

Accepted Answer

Paws integrates with Stripe for secure credit and debit card payments. You can create invoices, send them to clients via email, and track payment status in real time. Clients pay through a secure link.

Question 12

What payment methods are supported?

Accepted Answer

Through Stripe, Paws supports all major credit and debit cards. You can also record cash and check payments manually for clients who prefer to pay in person.

Question 13

Can I send invoices to clients?

Accepted Answer

Yes! Create an invoice with line items for each service, add tax if applicable, and send it directly to your client's email. They'll receive a professional invoice with a secure payment link.

Question 14

How do partial payments work?

Accepted Answer

Paws supports partial payments for larger invoices. When a client makes a partial payment, the invoice status updates to "Partial" and shows the remaining balance. You can accept multiple payments until the invoice is fully paid.

Question 15

What happens if a payment fails?

Accepted Answer

If a payment fails, Paws displays the failure reason and gives you the option to retry. The client is also notified so they can update their payment method if needed.

Question 16

How does route optimization work?

Accepted Answer

Paws calculates the most efficient driving route between your daily appointments using Google Maps. It minimizes total drive time so you can serve more clients and spend less time on the road.

Question 17

Can I reorder my stops manually?

Accepted Answer

Yes! While the system suggests an optimized route, you can drag and drop stops to reorder them. Paws will recalculate drive times and distances automatically when you make changes.

Question 18

How do I navigate to my next appointment?

Accepted Answer

Tap "Navigate" on any stop to launch turn-by-turn directions in Google Maps or Apple Maps. Paws shows you the next client's address, estimated arrival time, and appointment details.

Question 19

Is Paws suitable for mobile groomers?

Accepted Answer

Absolutely! Paws was built with mobile groomers in mind. Route optimization, on-the-go scheduling, and mobile-friendly interfaces make it easy to manage your business from your phone or tablet while on the road.

Question 20

Can I track my service area?

Accepted Answer

Yes. During onboarding, you define your service area by radius or zip codes. This helps you manage which clients are within your coverage zone and plan efficient routes.

Question 21

How do I upgrade my plan?

Accepted Answer

Go to Settings > Subscription and click "Manage Subscription." You'll be taken to the Stripe Customer Portal where you can upgrade, downgrade, or change your billing cycle at any time.

Question 22

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from the Stripe Customer Portal. You'll continue to have access to paid features until the end of your current billing period. Your data is never deleted.

Question 23

What happens to my data if I downgrade?

Accepted Answer

Your data remains safe. If you downgrade to the Starter plan, you'll still have access to your client profiles and history. Features like route optimization and advanced reports will be disabled until you upgrade again.

Question 24

How do I add staff members?

Accepted Answer

On the Business plan, go to Settings > Staff and click "Add Staff Member." Enter their name, email, and role (groomer or receptionist). They'll receive an invitation to join your account.

Question 25

Is my business data secure?

Accepted Answer

Yes. Paws uses industry-standard encryption for all data in transit and at rest. Payment processing is handled by Stripe, which is PCI DSS Level 1 certified. We never store credit card numbers on our servers.

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

Still have questions?

Getting Started

Scheduling & Appointments

Payments & Billing

Mobile Grooming & Routes

Account & Subscription